WaveToOpenStart with the building’s safety procedure
If the opening creates an immediate safety concern, contact the responsible facility team and follow its procedure for managing the route. Do not force the door, bypass a control or attempt to adjust safety equipment.
Use an appropriate alternative route where the building team directs you. A website enquiry does not confirm emergency attendance or a response time.
Describe the behaviour precisely
- Does the fault affect entry, exit or both sides?
- Is there no response, delayed movement or an incomplete cycle?
- Does the door open but fail to close or latch?
- Does the symptom follow a schedule or occur intermittently?
- Were cleaning, building work or security changes reported before it began?
Write down the time and location of observations. Avoid repeatedly operating a faulty opening just to reproduce the problem.
Identify equipment without removing covers
Provide accessible labels for the operator and controls, an overall doorway photo and any existing maintenance reference. Describe visible indicator messages exactly as displayed rather than interpreting them as a diagnosis.
If a card reader or privacy controller is involved, include its system name and the role of the person responsible for it. Never include credentials or access codes in the enquiry.
Keep the repair decision separate from an upgrade
A new wave sensor may be part of the eventual scope, but it will not resolve every cause of unreliable movement. Ask for the findings to distinguish the fault, the proposed repair and any optional modernization.
Start with automatic door repair and sensor service. If an upgrade is also being considered, use the retrofit information checklist to capture the additional details.